Hopefully this is a known issue, and the solution is simple. However, if I click the “update” button in the settings window, then the same empty firmware update tool appears. I also have the KM780 RGB Mechanical Keyboard with cherry mx red switches, and it’s software functions perfectly. ![]() I can change the lighting profiles and save them, but the led lights on the mouse do not change with the profiles.Įdit: I am attempting to install the latest software version 0.78 with firmware 21. If I close the firmware updater by right-clicking the taskbar icon and selecting close, the software will boot up but it will not actually make any changes to the mouse. I let the firmware update tool “run” for about an hour thinking that maybe it was working, and the UI was not rendering, but that was not the case. I tried installing the software in safe mode (suggested by a forum user) and it did the same thing. ![]() The firmware update tool appears on my screen as an empty grey box (screenshot in attachment). Here’s my issue: at the end of the installation, the installer launches the firmware update tool and goes no further. I did some research first, and was unable to find a solution so I’m hoping that you can help me out. ![]() ![]() I am having some problems installing the software for the MX780 Gaming Mouse.
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